Sign in with codes or an authenticator

Steps

1. On Sign in, enter the email address you signed up with. A six-digit code is on its way; it works for 10 minutes.

2. Type the code on Sign in. It continues on its own once all six digits are in.

3. To add an authenticator, open Authenticator app from Account, confirm it is you with an email code, scan the code with your app, and type the six digits it shows.

4. Save your recovery codes. Each one signs you in once if you lose your phone.

5. Lost your phone? Sign in on Use a recovery code.

Good to know

• Once the authenticator is on, email codes stop.
• A password is only ever a second step after the authenticator. It never signs you in alone.
• We never ask for a code by phone or chat. Type it only on this site, and check the address in your browser first.
• Lost your phone and your recovery codes? We email you a code, wait 72 hours, then turn the authenticator off, and we email you when the wait starts and when it ends.
• People at an institution sign in with its own identity provider, on Sign in with your institution.

Where in the product

• Sign in
• Account, Sign-in
• Authenticator app

These open the prototype, on fictional institutions. People are shown as roles.

Related guides

• Check that an email came from us

  Every email from GovernanceOS carries a check code. Look it up yourself before you trust the email.

• Sign up as a practitioner

  Sign up with your work email, request your access code, and start the 7-day trial when you enter the access code.

• Get support or report a barrier

  Use the support form on Help. Any address works for a barrier report, with no plan and no account.