Get support or report a barrier

Steps

1. Check Status for service health first.

2. Open the support form on Help and support and choose your plan, and the severity if you are an institution.

3. On Help and support, give your email and say what happened and what you expected. Do not paste records, keys or personal data; if we need a record, we ask your administrator.

4. Reporting a barrier to access? Say what you were trying to do and what got in the way. Accessibility says how barriers are handled.

Good to know

• Severity runs from S1, records cannot be read or exported or no one can sign any gate, to S4, a question, a request or a suggestion.
• A barrier that blocks a task is treated as a fault, not a request.
• Response targets are set in your contract, and published when the first contract is signed.
• Reads and exports of your records never depend on support.

Where in the product

• Help and support
• Status
• Accessibility

These open the prototype, on fictional institutions. People are shown as roles.

Related guides

• Check that an email came from us

  Every email from GovernanceOS carries a check code. Look it up yourself before you trust the email.

• Sign in with codes or an authenticator

  Sign in with a code from your email, or turn on an authenticator app and keep your recovery codes.

• What GovernanceOS records, and what a gate is

  The record of each AI decision: five gates, one named approver at each, and evidence hashed as the gate passes.